These general terms and conditions of sale govern the methods and conditions of sale of products marketed by UNIKEY SRL. All contracts for the sale of products by UNIKEY SRL to third parties are governed by these General Conditions, which form an integral and substantial part of every offer, order, and order confirmation for the purchase of the products. The terms of sale applicable to the order are those in force on the date of the order itself.

Unless otherwise indicated, the prices of the products declared by UNIKEY SRL are inclusive of VAT. The prices of the products declared by UNIKEY SRL from time to time cancel and replace the previous ones and are subject to the actual availability of the products. UNIKEY SRL reserves the right to confirm or modify the prices of the products when confirming the customer's order. The technical and functional characteristics related to the products published by UNIKEY SRL through its promotional messages and informational brochures are those communicated by the respective manufacturers. UNIKEY SRL assumes no responsibility regarding the accuracy and completeness of such information. The products are not supplied on a trial basis. Although UNIKEY SRL operators may provide indications regarding the characteristics of the products, the customer is responsible for selecting the products ordered and ensuring that the specifications indicated by each manufacturer meet their requirements.

All purchase orders sent to UNIKEY SRL must be complete in every part and must contain all the necessary elements for the correct identification of the products ordered. Each order of products sent to UNIKEY SRL constitutes the customer's contractual proposal and, therefore, will only be binding for UNIKEY SRL if confirmed by UNIKEY SRL for acceptance. The execution of the order by UNIKEY SRL constitutes confirmation and acceptance of the same. UNIKEY SRL reserves the right not to accept incomplete orders. In the event of non-execution of the order by UNIKEY SRL (if due to the unavailability of the products ordered by the customer), UNIKEY SRL will promptly inform the customer.

All delivery costs of the products are borne by the customer unless otherwise agreed. Deliveries are generally made via courier. In the case of cash-on-delivery shipments via courier, the delivery of the products is subject to the payment by the customer of the relative price in cash. UNIKEY SRL reserves the right, at its sole discretion, to deliver the products ordered via a courier other than those mentioned above or by any other means it deems appropriate. The delivery terms indicated by UNIKEY SRL refer to the products available in its warehouses and, although carefully evaluated, are not binding for UNIKEY SRL, which may subsequently confirm or modify them, depending on its actual needs. UNIKEY SRL reserves the right to deliver the products (even for the same order) in several subsequent deliveries, with only one transport charge to the customer. Particular delivery terms and conditions must be agreed upon in advance between the customer and UNIKEY SRL and accepted in writing by UNIKEY SRL.

Pursuant to Legislative Decree May 22, 1999, no.185 (contracts concluded remotely), the goods travel at the recipient's risk, so UNIKEY SRL is not responsible for any theft and/or damage and/or total or partial losses. The risk of damage or loss of the product passes to the recipient at the time of shipment of the goods (handover of the package to the courier responsible for subsequent delivery to the customer). The goods are shipped insured only if expressly requested by the customer, with an additional charge for the related service. It is important that the customer, upon receipt of the goods, verifies that: The number of packages delivered corresponds to the one indicated in the accompanying invoice; The goods match what is indicated in the invoice; The packaging is intact, undamaged, and not wet or altered or tampered with, even in the closure materials/seals. Any damages or discrepancies in the number of packages, as well as any delivery delays, must be immediately contested to the courier who makes the delivery, with the notation 'received with reservation for shortage and/or damage of n°… packages' on the appropriate invoice and communicated to UNIKEY SRL within seven calendar days. Even if the packaging is intact, the goods must be checked within seven calendar days of receipt. The customer assumes full responsibility for each declaration. Once the courier's document is signed, the customer cannot contest the external characteristics of the delivered items or the number of packages received.